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Returns and Cancellations

Returns and Cancellations


Returns:- We cannot accept any returns of our goods due to the nature of the product.  This does not affect your normal statutory rights.
Cancellations: To cancel an order please contact us.  This is only possible prior to your delivery label being prepared for despatch on the 18th December 2018, after this date we will not be able to make any changes.  Any cancellations prior to 18th December will incur a £10.00 administration charge.
We reserve the right to offer either replacement or refund based on quality reasons. We may ask for you to provide evidence of any quality issue.  Failure to provide evidence could compromise your ability to have a refund/replacement. All refunds/replacements are at the company’s discretion. All refunds will be processed within 10 working days of an agreed refund amount.